Awesome first class in our Social Media Crash Course for Business series that we’re hosting with Howell Marketing Strategies! We covered the basics of social media:  why it’s important and why you should evaluate these tools and see if they are a fit for you organization.

The top 2 reasons were:

1. 3 out of 4 Americans are using Social technology
2. Social media marketing is like word of mouth…. on steroids

Here’s a copy of the slides that we presented to our 11/30 class:

Now that you know how to create URLs that can be tracked and measured, let’s get into a little more about how you can use them, and ways to streamline the process.

I use Bit.ly links for every single thing that we post on Facebook, Twitter, LinkedIn, and also in email newsletters.  The majority of this activity is posting on Twitter, so let’s start there.  That is, after all, why these shorteners became so popular in such a short amount of time.

Twitter has that glorious 140 character limit, so we need a way to post succinct links to blogs that have long, SEO friendly URLs (like the one you no doubt see in the address bar of your browser if you’re on this blog).  But wants to go back to the actual Bit.ly site?  That takes too long!  You need a Twitter client that has Bit.ly integration so that it will short the links for you, using your previously created Bit.ly account.

I personally use Twhirl as my desktop client since it has such great multi-account support, but there are other clients out there as well.  Bit.ly has a list of tools you can check out to find something that suites you.

The thing on that list that I want to point out is the Bit.ly Bookmarklet.  This might be really useful for you, since some say that the Web is still the most popular Twitter client.

Bookmarklets

According to the Wikipedia, a bookmarklet is an applet, a small computer application, stored as the URL of a bookmark in a web browser or as a hyperlink on a web page.

That means you can add this to the toolbar in your browser, and create shortened, trackable URLs with no effort at all!

So now- I hope that sufficiently explains it.  I have been getting a TON of people asking about this!  We’ll get back to the more esoteric stuff in the next post =)

I must say that I’m pretty excited about the new iPhone 3.0 software because it delivers some basic functionality that I would have expected from a mobile device, having been a loyal Blackberry user for many years.  Copy/Paste and Search were the top of my list, like most that you’ll read about.

I’m also really stoked about the ability to use the landscape keyboard in email and text screens, that definitley improves the user experience a lot in my book.

Now on to James’ iPhone tip:  have you ever wished you could tether your iPhone to your laptop and use the 3G connection to surf the internet?  I have!  I would probably only use this in the rarest of circumstances, but there has been that one freak occurence where I’m on the road and I just have to get online to check something. Tethering your iPhone will allow you use the phones connection to check email, surf the web- whatever you need.

Apple doesn’t allow this functionality out of the box, and your provider will typically try to charge you an extra fee for this capability.  I know that AT&T did when I wanted to use my Blackberry for tethering.  So- onto the tip already!

I found a way to configure your iPhone for tethering that doesn’t require you to jailbreak your iPhone, and doens’t require you to pay your carrier for the service either.  On your iPhone, go to the iPhone Help Center and you will be able to download a config file to your phone that will enable tethering.  Just follow the instructions- it works like a charm!  Be sure to read the warnings, but from what I can tell- this appears to be a solid way to get online without having to buy a wireless access card and the accompanying $40/month service!

Today I attended a great conversation about Social Media, hosted by Howell Marketing and the Memphis Daily News, that was aptly titled “Joining the Conversation.”

There was a great keynote from Dave Chase of Altus Alliance (and formerly of Microsoft), and the panel was comprised of notable names from FedEx and Pinnacle Airlines, among others.

I was struck by something that Doug Shockey, COO of Pinnacle, mentioned when answering a question from the audience about how to plan a successful social media strategy. His comment echoed one that I’ve heard often from people in business who are trying to wrap their head around this new channel: you have to create a sustainable platform for using social media.

I couldn’t help but think about how the opposite is true. Social media is changing so quickly that finding a sustainable model for using some of these channels would be an exercise in futility. This whole online conversation is accelerating and spiraling upward, so I would almost advocate that a truly sustainable model for marketing on the social web should not be your goal at all. At least, not in the sense of using one particular service or network.

The cost of getting involved with social media is so low (free in most cases, with the only cost being your labor, or the cost of your agency) that you don’t have to worry about a long term commitment to one platform or another.

So what if Twitter isn’t sustainable as a marketing platform? It’s a powerful platform now, but what about if they start charging $9.95 per month? “How many people do you think will continue to use it then?” as Ken Woody from Innova, a Memphis VC company that invests in medical and life sciences start-ups, said today.

My Take-away from the panel

At first, what I took away from this conversation about the online conversation made me feel like I got stuck with a crappy gift from a dirty Santa party. I should have learned something valuable from these smart guys in marketing and business, right? Well maybe I did- I just didn’t realize it at first. The realization that planning your social media strategy to death can be fatal is pretty interesting, once I started thinking through it.

Don’t get me wrong here- before we even think about launching a social media campaign for one of our clients, we always define the goals and objectives. But beyond that- you just have to dive in and watch the conversation unfold. Why? Because it is conversational. You don’t script every personal conversation you have, so why would you try to do so for the online conversation?

I spoke with a long-time friend at the event who works for a Fortune 1000 organization in their PR/Communications department. She’s been urging them to get a social media strategy in place and at least join the conversation. But that idea gets mired in the corporate red tape, so nothing happens since they can’t iron out a corporate-wide communications plan for all their brands. Meanwhile, I can’t help but wonder what that organization’s competitors are doing. Are they being just as cautious, or has my friend’s company missed the boat?

Social Media represents a new marketing channel, so the first one out of the gate will likely reap the lion’s share of the reward. Marketing 101 says to be where your customers are, and your competitors aren’t. There is an opportunity now that hasn’t existed for decades, simply because mass media has always held all the keys and guarded all the doors.

Don’t over-think your social media strategy;  define your objectives, and jump into the conversation. Be transparent, produce good content, and follow the 12:1 rule of putting in more than you get out, and you’ll be just fine. Trust me- I’m on Twitter, so that means I’m a social media guru!